Privacy Policy

PRIVACY POLICY
Last updated July 01, 2025

This privacy notice for Elite Clear Solutions (“we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

  • Visit our website (if applicable), or any website of ours that links to this privacy notice
  • Engage with us in other related ways — including sales, marketing, or in-person services

Questions or concerns? Reading this notice will help you understand your rights and our data practices. If you do not agree, please discontinue use of our Services. You can reach out to us directly at info@eliteclearsolutions.ca.

SUMMARY OF KEY POINTS

  • What personal info do we process? We may process your name, contact details, and payment info depending on how you interact with us. [See Section 1]
  • Sensitive data? We do not process sensitive personal information.
  • Third-party data? We do not obtain information from third parties.
  • How is your data used? We use it to deliver services, manage bookings, process payments, and respond to inquiries. [See Section 2]
  • Do we share data? We may share info with service providers or payment processors like PayPal. [See Section 4]
  • Is it secure? We apply technical and organizational measures, but no method is 100% secure. [See Section 8]
  • What are your rights? Depending on your location, you may access, update, or delete your data. [See Section 10]

TABLE OF CONTENTS

  1. What Information Do We Collect?
  2. How Do We Process Your Information?
  3. What Legal Bases Do We Rely On?
  4. When and With Whom Do We Share Your Information?
  5. Do We Use Cookies or Tracking?
  6. Is Your Information Transferred Internationally?
  7. How Long Do We Keep Your Information?
  8. How Do We Keep Your Information Safe?
  9. Do We Collect Data From Minors?
  10. What Are Your Privacy Rights?
  11. Controls for Do-Not-Track Features
  12. Canadian Privacy Rights
  13. Do We Make Updates to This Notice?
  14. How Can You Contact Us?
  15. Sharing of Data

1. WHAT INFORMATION DO WE COLLECT?

We may collect:

  • Name
  • Email address
  • Phone number
  • Address
  • Billing and payment details
  • Booking information

Automatically Collected Data: Includes IP address, browser type, and device info via cookies or website analytics tools.

2. HOW DO WE PROCESS YOUR INFORMATION?

We use your data to:

  • Manage bookings and service delivery
  • Respond to inquiries or feedback
  • Process payments securely via PayPal or similar providers
  • Send appointment reminders or service updates
  • Improve and secure our operations

3. LEGAL BASES FOR DATA PROCESSING

In Canada, we rely on:

  • Express or implied consent
  • Contractual necessity (to fulfill services)
  • Legal compliance (e.g. tax reporting)
  • Legitimate interests (e.g. fraud prevention)

4. WHEN & WITH WHOM DO WE SHARE YOUR INFORMATION?

We may share info with:

  • Payment processors (e.g., PayPal)
  • Email marketing or form platforms (if used)
  • IT or hosting service providers

We never sell your data.

5. COOKIES & TRACKING TECHNOLOGIES

If we operate a website, cookies may be used to:

  • Track site usage
  • Save user preferences
  • Improve performance

You can disable cookies in your browser settings.

6. INTERNATIONAL DATA TRANSFERS

Although we operate from Ottawa, data may be processed or stored by service providers in the U.S. or other countries with appropriate safeguards in place.

7. DATA RETENTION

We retain data as long as necessary to:

  • Provide services
  • Maintain records for legal or tax purposes
    When no longer needed, data is securely deleted or anonymized.

8. SECURITY MEASURES

We use secure technologies and organizational procedures to protect your data, including:

  • Secure payment processors
  • Limited access to personal data
  • Device and account protections

9. CHILDREN’S PRIVACY

We do not knowingly collect data from individuals under 18 years old. If we learn such data has been collected, it will be deleted.

10. YOUR PRIVACY RIGHTS

As a Canadian resident, you have the right to:

  • Request access to your data
  • Update or correct data
  • Withdraw consent at any time
  • Request deletion of personal data

To do so, email us at info@eliteclearsolutions.ca.

11. DO-NOT-TRACK

We do not currently respond to browser DNT signals due to a lack of standard protocol.

12. CANADIAN PRIVACY RIGHTS

Under PIPEDA (Personal Information Protection and Electronic Documents Act), you can request:

  • Access to the personal info we hold
  • Clarification on how it’s used
  • Correction or deletion

13. UPDATES TO THIS NOTICE

We may update this notice periodically. Changes will be posted with a revised “Last Updated” date.

14. SHARING OF DATA

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

15. CONTACT US

Elite Clear Solutions
494 Somerset St W
Ottawa, ON K1R 5J8
Canada
Email: info@eliteclearsolutions.ca

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